At Transcend Labs, customer service is absolutely paramount to us. If you have a question, comment, or need any assistance whatsoever, please do not hesitate to send an email to firstname.lastname@example.org. We guarantee a response within 24 hours of receiving your email, and we often respond even sooner than that. We're here to help, and there's no question that we can't answer!
Customer Service Contact Info
Phone: (312) 973-3753
What is CBD?
CBD, also known as Cannabidiol, is a naturally occurring cannabinoid found in the hemp plant. It has been recently discovered to have tremendous potential with regard to anxiety and pain relief with many studies conducted by the NCBI showing very promising results.
Will I get high when I consume your CBD products?
No, you will not get high from our CBD products. They contain a negligible amount of THC at less than .03%, which means you will not experience any psychoactive effects from our products. Federal law requires that all CBD products contain less than .3% THC, and third party lab tests have proven our products to be 100% compliant.
Where does your CBD come from?
Our CBD products come from a certified organic hemp farm in Oregon. Our state-of-the-art farming process improves the quality of our hemp, while also ensuring our products are safe, regulated, and able to achieve unmatched potency levels. Our proprietary hemp extraction and purification process ensures the preservation of all phytocannabinoids, terpenes, and flavonoids.
What does "full-spectrum" mean?
Full spectrum simply means that our products contain the FULL range of cannabinoids, not just CBD by itself. Other beneficial cannabinoids include CBC, CBN, and CBG. Our products also contain a wide range of naturally-occurring terpenes, flavonoids, essential vitamins, fatty acids, and much more.
How long will my order take to arrive?
We guarantee same day shipping on every single order you place with us, and we ALWAYS ship priority, which means you can expect your order to arrive within 2-3 business days.
Are CBD products legal?
Yes, all of our products are fully compliant and completely legal in the United States as well as most other countries around the globe.
Where should I store CBD products?
To minimize loss of potency try to store our products in a cool, dry place where it will not be sitting in direct sunlight.
What if I am not satisfied with your products?
If you are not completely satisfied with our products, you may return the product and request a full refund within the first 30 days. We're confident you will get the results you're looking for, and if you don't, we're happy to issue a refund.
Where is Transcend Labs located?
Transcend Labs LLC
2020 W. Pierce Ave
Chicago, IL 60622
Wholesale Order Inquires: email@example.com
Hours of Operation:
9:00 AM - 5:00 PM CST Monday-Friday